Shipping Policy

Frequently asked questions about returns, refunds, and exchanges.



What items are returnable?

Items are returnable if they meet the following requirements:

  • Within 30 days from the date of purchase
  • In unused and resalable condition
  • In the original packaging with all the tags intact

How do I make a return?

To start your return process, please reach us at Your order number and email address is required to find your order. Follow the instructions and select the items you wish to return. Allow 24 to 48 hours for your return to be approved. Once approved you will receive a confirmation email with shipping information and instructions. 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

Hawaillie will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your product back to us. 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. When approved, you will receive your refund in the method of reimbursement selected in your return request (either original form of payment or store credit).

Are free returns available to international customers?

International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Hawaillie. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. Hawaillie assumes no responsibility for import duties or customs charges.  

Can items be exchanged?

While we cannot accommodate product exchanges, customers should follow the return process to receive a refund for their item to their original form of payment. 

Can I exchange or return items gifted to me?

We do not offer exchanges for gifted items. If you’d like to return gifted Hawaillie products, please contact our support team at for further assistance.

My Order

Can I update my shipping address?

We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled. 

Can I update my billing address?

While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!

How do I cancel my order?

Please email within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.

When will I receive my Amazon order? does not pick, pack or ship Amazon orders. We recommend that you reach out to Amazon Customer Service for further assistance.


Do you offer gift cards?

Yes! Order a gift card:

How do I send a gift card?

All gift cards purchased through are digital gift cards to be used on Hawaillie's website only. During check out, you’ll have the option to add an email address for gift card delivery. Please enter the recipient’s email address, or feel free to enter your own and forward the gift card later. The digital gift card is a code which can only be applied during the checkout process.  

Can I add a gift message and gift receipt to my gift order?

Yes! Once you’re ready to check out, click the cart at the top right of the page to see your items. You can add a gift message in this window for your recipient. When you add a gift message, the system automatically knows your order is a gift. The order will be sent with your gift message and a gift receipt. 

If you are unsure that your gift message/receipt will be included once you place the order, please reach out to and we'd be more than happy to double check.


How do I get free shipping?

We offer free standard shipping worldwide. *This might change according to Hawaillie's policies and internal fees. 

When will my order be shipped?

10-20 business days

Be on the lookout for your tracking number as soon as your order leaves our warehouse. Once your order is handed over to the carrier, they are responsible for updating your tracking information and delivering your item to you. See below for contact information for the carriers we use:

UPS 1-800-742-5877

FedEx 1-800-463-3339

United States Postal Service 1-800-275-8777

If you need further support, please contact our support team at

Order Issues

My package is showing as delivered, but I am unable to find it anywhere. Where is it?

Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at 

I’m missing or received an incorrect item in my order. What can I do?

We’re sorry to hear about the mix-up in your order! Please reach out to our support team at within 14 days of receiving your order for further assistance. 

I did not find the answer to my question.

If your question is not addressed or you’d like further information, please contact our support team at We would be more than happy to assist you!